Hi Fred,

Thank you for providing this valuable feedback. We would like
to extend our apologies for the disappointing experience you had with
the Trader Joe’s Orange Juice With Pulp.  We have notified our Quality
Assurance Manager and the appropriate buyer regarding your experience,
and we will continue to monitor this product for future trends. We
believe that quality is essential to good value, and that’s what we are
all about!

We also wanted to make sure you are aware of our “Product Guarantee.”
If you are dissatisfied with any product purchased in our stores, you
can take it or the empty package back for an exchange or full refund.
Unfortunately we are unable to process refunds here form the office. So
we encourage you on your next visit to one o four locations to take the
packaging or receipt with you and the store can assist you with an
exchange or refund.

At Trader Joe’s, we are always striving to improve, and your comments
give us the opportunity to do just that. Thank you!

Sincerely,
Tiffany
Trader Joes
Customer Relations

THANK YOU TIFFANY AND EVERYONE ELSE AT TRADER JOES!

If you are asking that, then you should go back and read the title of this post because it’s like Clarissa:  It explains it all.  If that doesn’t work, maybe my quick note to them on their website will fill in the blanks:

I purchased a tall carton of your OJ w/ Extra Pulp on my last trip down to your Rochester Hills, MI location.  As always, the flavor is delicious and is one of the sole reasons I make the pilgrimage as often as possible.  I enjoy the quality and quantity of pulp in your product as both components are above and beyond all others I have had in the past.  My issue is this…  The current carton was opened this morning on my way out to work and when I sat at my desk, I found that my tumbler is devoid of anything pulp related. This would be OK if I didn’t drive 90 miles, 1 way, to buy your products. What can we do to fix this?

Right now, all I have in return is their automated emailer giving me their response to sit tight.  I’ll put up any responses as they come in.

At least it’s not this…