It looks like my extra pulpy OJ dreams have come true! The fine folks over at TJ’s have responded and said that they will help me out on my next trip down. Check out their response below!
Hi Fred,
Thank you for providing this valuable feedback. We would like
to extend our apologies for the disappointing experience you had with
the Trader Joe’s Orange Juice With Pulp. We have notified our Quality
Assurance Manager and the appropriate buyer regarding your experience,
and we will continue to monitor this product for future trends. We
believe that quality is essential to good value, and that’s what we are
all about!We also wanted to make sure you are aware of our “Product Guarantee.”
If you are dissatisfied with any product purchased in our stores, you
can take it or the empty package back for an exchange or full refund.
Unfortunately we are unable to process refunds here form the office. So
we encourage you on your next visit to one o four locations to take the
packaging or receipt with you and the store can assist you with an
exchange or refund.At Trader Joe’s, we are always striving to improve, and your comments
give us the opportunity to do just that. Thank you!Sincerely,
Tiffany
Trader Joes
Customer Relations
THANK YOU TIFFANY AND EVERYONE ELSE AT TRADER JOES!
